Refund policy
At PLY HUB, every game is carefully checked and securely packaged before it leaves our hands. Because our products are card games and sealed entertainment products, we follow a strict exchange policy to protect the quality, hygiene, and integrity of every game we deliver.
🚫 No Returns
Due to the nature of card games and their components, we do not accept returns or refunds simply because a customer has changed their mind, ordered by mistake, or no longer wants the product.
Once an order has been delivered and accepted, it is considered final unless the product has a manufacturing defect, damage, missing components, or an issue caused by PLY HUB.
🔄 When Is an Exchange Available?
An exchange may be offered if:
- The game arrives damaged due to an issue during handling or delivery.
- The product has a manufacturing defect.
- Cards or game components are missing or damaged when you receive the product.
- You received the wrong product.
- The product received is significantly different from what was ordered due to an error on our side.
All exchange requests are subject to review and approval by the PLY HUB team.
⏰ Exchange Request Period
Any issue must be reported within 48 hours of receiving your order.
To request an exchange, please provide:
- Your order number
- Full name and phone number
- A clear description of the issue
Clear photos and/or videos showing the damage, defect, missing components, or incorrect product
- Photos of the packaging when relevant
📦 Product Condition
For an exchange to be considered, the product should be kept in the condition in which it was received.
Please do not throw away the original packaging until you have confirmed that your game has arrived safely and is complete.
Exchanges do not apply to products that have been misused, intentionally damaged, altered, or damaged after delivery due to improper handling or storage.
🚚 Exchange Process
Once your request is reviewed and approved, our team will provide you with the next steps.
If the issue is confirmed to be our responsibility, PLY HUB will arrange the exchange of the affected product or provide the appropriate solution.
The replacement product is subject to availability. If the exact same product is temporarily unavailable, our team will contact you to discuss the available options.
💰 Exchange Costs
If the issue is confirmed to be caused by PLY HUB, a manufacturing defect, or a fulfillment error, we will cover the applicable exchange delivery costs.
If an exchange request does not meet the conditions of this policy, any additional delivery or handling costs may be the customer's responsibility.
❌ Non-Eligible Exchanges
Exchanges are not available for:
- Change of mind
- Incorrect personal preference
- Accidental orders
- Products that have been opened, used, altered, or damaged by the customer
- Damage caused by improper handling or storage after delivery
- Requests submitted after the 48-hour reporting period, unless otherwise approved by PLY HUB
⚠️ Important Note
Because ART TYCOON and our other games contain multiple cards and game components, we take product integrity seriously. This policy helps ensure that every game sold by PLY HUB remains complete, authentic, and in the condition our customers expect.
PLY HUB reserves the right to review each exchange request individually and determine whether it qualifies under this policy.
💬 Need Help?
If you believe there is an issue with your order, please contact the PLY HUB team as soon as possible through our official Instagram DMs or email. We're here to make sure you receive the experience you ordered exactly as it should be.
PLY HUB .. Play Smart. Take Risks. Make Your Move.